Terms & Conditions

    The small print

    1. prettygreen.com.au is operated by Pretty Green Food Pty Ltd. Sale of food and beverages through prettygreen.com.au is made under New South Wales liquor licence LIQP770016426.
    2. The following Terms & Conditions of Use together with our privacy policy (collectively, Terms) form the agreement between You and Us in relation to Your use and access of this website and the supply of food and beverages (alcoholic and non-alcoholic) ordered by the website.
    3. By accessing this website, You acknowledge that You are 18 years or older and have read and understood the Terms and that You agree to be bound by the Terms. If You do not agree to the Terms or have not reached 18 years of age then you must not use this website.
    4. From time to time We may vary the Terms and You must accept the Terms on each occasion You access the website.
    5. “Our”, “We”, and “Us” means Pretty Green Food Pty Ltd and “You” and “Your” means the customer having an account with Us or placing an order with us.

    Ordering

    1. We will not send shipments on days hotter than 30 degrees as we want our delicious products to arrive at the best and freshest possible condition.
    2. We ship Australia wide and Globally. When shipped globally, we can not guarantee to be liable for the condition and quality of our food and beverages will be received.
    3. By placing an order with Us You are confirming that You are 18 years or older. It is illegal for Us to sell alcohol to anyone under the age of 18.
    4. When You give Us Your credit or debit card details You are confirming that You are either the card holder, or that You have permission from the card holder to use the card for the purpose of ordering wine from Us.
    5. No payment will be taken from Your card until the goods You have ordered are dispatched from Our warehouse.
    6. We reserve the right to cancel any orders We cannot fulfill for any reason. If Your order is cancelled We will contact You to inform You of the cancellation and refund any money You have paid Us for that order.

    Product Availability

      1. Products offered by Us are displayed on Our website(s) in ‘real time’. Any product may be withdrawn from offer without notice at Our discretion.
      2. If for some reason We are unable to fulfill Your exact order, We reserve the right to substitute your order with similar products of at least the same as the products You ordered. If We need to substitute more than 3 products in any one order We will put Your order on hold and contact You for further instructions.
      3. We reserve the right to limit sales to retail quantities if we reasonably deem that the order is not within a reasonable retail quantity. If you wish to purchase unusually large orders for an event, please contact us prior to placing the order so that we can accommodate you.
      4. If You are unhappy with Our products, We offer a full money back guarantee. To receive the full money back guarantee, You must communicate with Us within 5 days of the date of delivery of the products to You. We may require a return of the remaining quantity of products at Our discretion.
      5. The return delivery cost will have to be covered by You in full.
      6. We try to ensure that all orders are delivered within the times indicated on our website. However, from time to time, it is possible that shipping and other factors outside of our control may result in delays. Pretty Green does not accept any liability for loss or damage suffered by anyone as a result of any such delays and we shall not be liable for any inaccuracy of information provided in relation to the date and time of delivery.

    Delivery

      1. We deliver Australia wide and our delivery costs range based on the amount that has been ordered. We aim to deliver to all metro customers within 3 business days, everywhere else in Australia can take long. The final price will be based on the products selected plus the cost of the courier, which will be displayed at the end of the purchase process.
      2. If Your order goes missing, or is damaged, between dispatch and delivery, We will send You a replacement order as soon as We can. If We are unable to dispatch replacement goods within 7 days We will offer You a full refund. For these purposes, delivery takes place when products are left at the delivery address specified in Your order.
      3. Our courier may require a proof of age identification check if they deem it reasonable at the time they are making the delivery to You or Your authorized agent.
      4. If Your order is undeliverable we will contact you to arrange for re-delivery. We may charge you a fee for any re-deliveries.
      5. Risk of damage, loss or deterioration to the product passes to You on delivery.
      6. Title to the product remains with Us until we receive the full price of the product from you in cleared funds.
      7. Pretty Green reserves the right not to ship to remote or rural locations.

    Security, Privacy and Risk

    1. For Your own safety We reserve the right to contact Your card issuer for the purposes of carrying out security checks.
    2. We take Your privacy very seriously and will only pass Your delivery details to 3rd parties when necessary to fulfill your order i.e. to warehouse operators, carriers and other third parties contracted to dispatch your order to You. Please read Our Privacy Policy on our website.
    3. You must not upload any type of virus or computer malware onto the website and must ensure that Your computer remains safe and does not infect Our website whilst You are on the website.
    4. We may provide links on Our website to third party products and/or services. We do not promote or recommend these products and/or services to You. If You access these links You do so at Your own risk.
    5. We expressly disclaim all liability for Your use of this website. Each time You access this website You acknowledge that Your use of this website is at your sole risk and you are solely liable for any damage, loss or expense You incur from using the website.

    Intellectual Property

    All content displayed or comprising the website, including without limitation the images, brand names, trademarks, commentary, website layout and software are subject to intellectual property protection in Australia and internationally. You do not have permission to modify the content on this website, permit unauthorized users to access it (whether intentionally or otherwise) or transmit it to third parties. Any misuse of Our intellectual property rights and/or Our partners’ intellectual property rights will result in immediate termination of Your account and You may be liable for damages.

    Website Information

    Information contained on our website is uploaded regularly. We cannot guarantee the information to be correct, current or complete as there are a number of factors which affect this information. We accept no responsibility or liability for any inaccuracies or typographical errors on our website.

    Product warranty

    We warrant that the product supplied by Us is of merchantable quality when delivered to You. To the extent permitted by law We expressly disclaim all express, implied, statutory warranties, guarantees and representations. In accordance with clause 9 of these terms and conditions, Our warranty given in respect of merchantable quality is limited to the replacement or resupply of the affected product to You or a refund of the cost of the product, at Our discretion.

    Liability

    You acknowledge that We are not liable to You under any circumstances for any loss, damage or expense (including indirect or consequential, loss of opportunity or profits)You may incur from using our website. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective then our aggregate liability to You under these Terms for all exclusions referred to above for all and any causes of action (collectively) shall be limited to AU$30.

    Indemnity

    You agree to indemnify, defend and hold Us, Our officers, employees, partners, suppliers, agents and contractors from and against all losses, proceedings, charges and costs (whether direct, indirect, special, exemplary or consequential) of every kind made against Us due to Your use, misuse or access to Our website and/or in allowing (with or without intention or knowledge) a person under 18 years of 18 access to Our website or to take delivery of the product on your behalf (whether with or without your permission).

    Force Majeure

    We shall not be responsible to You if we are unable to deliver Your order or if we are prevented from performing our obligations under these Terms due to circumstances beyond our reasonable control. We will notify you of any delays to your delivery. However, if we are prevented from performing our obligations beyond a reasonable time then we may, at our discretion, elect to cancel Your order and provide a refund or credit to the value of the cancellation without further liability to You.

    Notices to you

    We may contact you via the contact details provided by you including your email address. You must maintain Your contact details as current at all times.

    Entire Agreement

    These Terms contain the entire agreement between You and Us for the use of Our website to purchase product. All and any other understandings, agreements and representations are hereby expressly excluded.

    Applicable law

    These Terms are governed by the laws of New South Wales, Australia and the parties submit to the jurisdiction of the courts of New South Wales.

    Responsibility

    It is Your responsibility to consume alcohol sensibly.